Here's a draft of the Cancellation Policy for E5 Jewels:
Cancellation Policy
At E5 Jewels, we understand that sometimes you may need to cancel your order. Here's our cancellation policy:
1. Cancellation Before Shipping
If you need to cancel your order before it has been shipped, please contact our customer service team immediately. We will do our best to cancel your order and provide a full refund.
2. Cancellation After Shipping
If your order has already been shipped, we cannot cancel the order. However, you can return the product to us within 30 days of delivery, as per our Return and Refund Policy.
3. Cancellation of Custom-Made or Personalized Products
Please note that custom-made or personalized products cannot be cancelled once the production process has begun.
4. Cancellation Fees
We do not charge any cancellation fees. However, if the order has already been shipped, you will be responsible for the cost of return shipping.
5. Refund Process
If your order is cancelled, we will process your refund within 5-7 business days. Refunds will be issued via the original payment method.
6. Contact Us
If you need to cancel your order, please contact our customer service team at:
Email:info@E5Jewels.co.in
Phone: +91 9824 101577
Address: A/1, Veerprabhu Industrial Estate, Vastadevdi Road, Opp. Soham Residency, Laldarwaja.
By using our website and online store, you acknowledge that you have read, understood, and agree to be bound by this Cancellation Policy.
