Here's a draft of the Refund Policy for E5 Jewels:
Refund Policy
At E5 Jewels, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy as follows:
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be returned within 30 days of delivery.
- The product must be in its original condition, with all tags, packaging, and accessories included.
- The product must not have been worn, altered, or damaged in any way.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team via email at info@e5jewels.com or phone at +91 9824 101577.
- Provide your order number, reason for return, and a clear photo of the product.
- Our customer service team will review your request and provide instructions for returning the product.
- Once we receive the returned product, we will credited your refund within 5-7 business days.
3. Refund Amount
The refund amount will be the full amount paid for the product, minus any shipping costs. If the product was purchased during a sale or promotion, the refund amount will be the sale price.
4. Refund Method
Refunds will be processed via the original payment method. If the original payment method is no longer valid, we will contact you to arrange an alternative refund method.
5. Exceptions
The following products are not eligible for returns or refunds:
- Custom-made or personalized products
- Products that have been worn, altered, or damaged in any way
- Products that are missing tags, packaging, or accessories
By using our website and online store, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: info@E5Jewels.co.in
Phone: +91 9824 101577
Address: A/1, Veerprabhu Industrial Estate, Vastadevdi Road, Opp. Soham Residency, Laldarwaja.
